Privacy Policy

This Privacy Policy describes how FelineBloom (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from felinebloom.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you. The types of personal information we collect depend on how you interact with our Services.

We may collect the following categories of personal information:

  • Contact information including your name, address, phone number, and email.

  • Order information including billing address, shipping address, payment confirmation, and purchase details.

  • Account information including username, password, and account preferences.

  • Customer support information you provide when contacting us.

  • Device information such as IP address, browser type, device identifiers, and operating system.

  • Usage information such as how you interact with our Site, including pages visited and time spent on the site.

We collect this information to provide our services, process transactions, improve your experience, and communicate with you.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, make a purchase, subscribe to emails, or contact us.

  • Automatically through your device using cookies, log files, and tracking technologies when you browse our site.

  • From service providers that help us operate our website, process payments, and deliver services.

  • From third parties such as marketing partners or analytics providers.

How We Use Your Personal Information

We may use your personal information for the following purposes:

  • Providing products and services

    • Processing payments

    • Fulfilling orders

    • Shipping products

    • Providing order confirmations and updates

  • Customer support

    • Responding to inquiries

    • Resolving issues or disputes

  • Marketing and communications

    • Sending promotional emails or offers

    • Notifying you about updates, promotions, and new products

  • Security and fraud prevention

    • Monitoring suspicious activity

    • Protecting our website and customers

  • Improving our services

    • Analyzing site performance

    • Understanding how users interact with our website

    • Enhancing user experience

How We Disclose Personal Information

We may share your personal information with trusted third parties when necessary to operate our business and provide our services. These may include:

  • Payment processors

  • Shipping and logistics providers

  • IT and hosting providers

  • Marketing and analytics partners

  • Customer support platforms

We may also disclose information when required by law, regulation, legal process, or governmental request.

Relationship with Shopify

Our store is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data may be stored through Shopify’s data storage, databases, and general applications. They store your data on secure servers behind a firewall.

Payment processing is handled by third-party payment gateways that comply with the standards set by the Payment Card Industry Data Security Standard (PCI-DSS).

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those external websites. We encourage you to review the privacy policies of those sites before providing any personal information.

Children’s Data

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will delete that information promptly.

Security and Retention of Your Information

We take reasonable precautions and follow industry best practices to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Withdraw consent for certain data uses

  • Opt out of marketing communications

To exercise any of these rights, please contact us using the details below.

Complaints

If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to and processed in countries outside your country of residence. When this occurs, we ensure appropriate safeguards are in place to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, legal obligations, or regulatory requirements.

Contact

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: support@felinebloom.com